How to request your certified digital transcript or official letter

Check if you are eligible for a free digital transcript, using the My eQuals - Certified digital documents guide:

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Once processing of your request for a certified digital transcript or official letter has begun, it is no longer possible for you to change your mind and request a refund.*

*Ensure you have paid all your tuition fees before applying for a Confirmation of Current Enrolment Letter. 

Please note that the University has a $60 refund processing fee that applies to all refunds, and which you would incur in this case. For further information, see the University of Auckland Calendar.

Before ordering a digital transcript and/or letter, please check your unofficial transcript on Student Services Online. This is to ensure all your grades are showing correctly and that your programme status is as expected.

You should also check that you have no holds on your account as these may prevent the processing of your request. See your Fees Statement. 

When you're ready to order your official document, please follow the steps below: 

1. Log onto Student Services Online and click on the 'Request Official Document' tile. This will take you to our online order form. 
   
   
2. Once you have filled out the details required, you will be able to pay for your digital document online with a credit card or account2account internet banking through Payment Express. 
   
   
3. If you receive a message that your order was unsuccessful or similar, do not create a new order. Check your bank account first as the payment may have already been deducted. If your payment has gone out of your account but have now received confirmation of your order, please email records@auckland.ac.nz and we will check that we can see your order. 

Transcripts or letters take between five to seven working days to process.

Your documents will be released to My eQuals after five to seven working days after 3pm.

Please note: If you are requesting a transcript that will contain records originating with the Auckland College of Education or its predecessors or from the University of Auckland prior to 1982, please allow 10 business days for your request to be processed.

• Certified digital transcript request - NZ$30 
• Certified digital confirmation of enrolment letter - no charge from 1 July 2022
  
• Certified digital other official letter request - NZ$30

An official transcript of your academic record is a certified document detailing your complete academic record at the University of Auckland. It includes details of all the programmes you have been admitted into, the courses in which you have enrolled and the grades achieved.

An official letter confirms specific information without providing the same details regarding courses and grades.

The official University of Auckland seal appears on both a certified digital transcript and a certified digital official letter.

From April 2017, only certified digital documents are available to be requested. Hard copy documents are no longer available.

There are four types of official letter that can be ordered:

Please note:
If you order a letter that you are not yet eligible to receive we reserve the right to substitute what you have ordered with the letter you are eligible to receive.

We are unable to provide you with a credit if you order a document you are not entitled to receive. Please read the descriptions of the letters carefully and if you are unsure which letter you are entitled to order please contact us.

• Confirmation of Graduation:
  This letter can be issued for qualifications that have been awarded only. This letter confirms the date of graduation, the name of qualification(s), any majors/ specialisations and the standard length of the qualification(s). It does not contain any details of courses or grades.
  
  You can preview the format of this letter in the sample below:
  

• Confirmation of Eligibility to Graduate:
  This letter can only be issued to students who are currently eligible to graduate (but have not yet formally graduated). This letter confirms the date of eligibility to graduate, the name of the qualification(s), any majors/specialisations and the date of the next possible graduation ceremony. Please ensure your qualification(s) have been updated as "eligible to graduate" before requesting this letter. The letter does not contain any details of courses or grades.
  
  You can preview the format of this letter in the sample below:

• Confirmation of Current Enrolment:
  This letter can only be issued to students who are currently enrolled and have paid their enrolment fees and any insurance or administrative fees. The letter confirms the date of enrolment for the current year, the name of the qualification(s), any majors/specialisations and whether enrolment has been undertaken with a full-time or part-time status. It does not contain any details of courses or grades.
  
  You can preview the format of this letter in the sample below:

• Anticipation of Completion Letter  
  This letter can only be issued to students who will complete the requirement for their programme at the end of their Current Enrolment Finish date, should they pass all the courses they are currently enrolled in and have paid their fees. This letter confirms the name of the qualification the student is expected to complete, any majors/specialisations, points required to complete the programme, points already completed, points currently enrolled in and enrolment start and finish dates.
  
  The letter does not contain any details of courses or grades and cannot be issued until after the deadline for adding and deleting courses with refund of fees for the last semester of enrolment. For the enrolment deadline, please see Changing your enrolment.
  
  You can preview the format of this letter in the sample below:
  

If you experience any issues with acceptance of your certified digital documents, contact us on records@auckland.ac.nz.

Please include the contact details of the recipient and any information you have from them regarding the matter and we will work with them to ensure a solution is reached.