Additional support services information
What to do in an emergency or for after hours mental health support.
Health and medical emergencies
If the person is in immediate danger or requires urgent medical care, please ring Emergency Services on 111 or Campus Security on 0800 3737 550.
Physical and sexual abuse
What to do if you are sexually assaulted.
Medical and First Aid Emergencies
What to do in a medical and first aid emergency.
Te Papa Manaaki | Campus Care
A safe, confidential and free service that supports the health, wellbeing and safety of everyone at University.
Mental health emergencies
The Mental Health Crisis Service
Phone: 0800 800 717 (Central Auckland only)
Available: 24/7
Website: https://mentalhealth.org.nz/help (visit this page and select your region to contact your local Mental Health Crisis Team if you do not live in Central Auckland).
- This is a free public health service. The crisis teams are part of the Community Mental Health Service.
- You will be asked where you live and you will be called by the appropriate crisis team for your area.
- The teams are trained to respond to people at risk. If you feel unsafe, they will make an assessment and offer appropriate support.
- If you are concerned about the safety of someone else, you can ask their advice.
- If the person causing concern is unwilling to accept help, the crisis team may suggest you dial 111.
External helplines (phone/text/chat)
These offer over-the-phone counselling services:
Lifeline
Phone: 0800 543 354
Available: 24/7
Web: lifeline.org.nz
Youthline
Phone: 0800 543 354
Available: 24/7
Web: youthline.co.nz
1737
Phone: 1737 (text or call)
Available: 24/7
OUTline
Phone: 0800 OUTLINE (0800 688 5463)
Available: Weekdays 10am-10pm, weekends 5-10pm
Web: outline.org.nz
Alcohol and Drug Helpline
Phone: 0800 787 797
Available: 24/7
Web: alcoholdrughelp.org.nz/
Auckland Women’s Refuge Crisis Service
Phone: 0800 REFUGE (733 843)
Opening hours: 24/7
Web: womensrefuge.org.nz
Auckland Sexual Abuse HELP (Sexual abuse/assault services)
Phone: +64 9 623 1700
Hours: 24/7
Web: helpauckland.org.nz
Safe to Talk (specialising in sexual harm)
Phone: 0800 044 334
Text: 4334
Available: 24/7
Web: https://www.safetotalk.nz/
Netsafe (online bullying, harassment and discrimination)
Phone: 0508 638 723
Text: 4282
Available: Mon-Fri 8am-8pm, weekends 9am-5pm
Web: https://netsafe.org.nz/contact-us/
Are you dealing with trauma?
Being exposed to trauma can be a life-changing event, and assistance can help prevent post-traumatic injury. Find out what support services the University offers here.