Current Students - Replacing your card

Your Campus Card is valid for six years depending on your programme. Students in Clinical programmes will be issued a new Campus Card each year. During this time, if your card is:

• lost
• or you want your card replaced due to a new ID photo

You can request a replacement card online through our Campus Card self-service portal.

When you place the order for a new card, the replacement Campus Card fee of $20 will be deducted from your Flex Wallet.

Once your order is complete, your card will be queued for printing and available the next business day. You will receive an email confirming your order.

Student studying clinical programmes can collect their new card from the Philson Library Student Hub.

All other Students can collect their new card from the Student IT Hub

Once your new card has been printed it may take 24 hours before your new card can be used in the library, rec centre, for building access, and for any printing credit to transfer over.

The replacement fee will be waived if:

• Your card has expired
• You are able to provide a police report showing your card was stolen
• The card itself is faulty due to a manufacturing issue
• You are replacing it due to a legal name change

If any of these situations apply to you:

• For all general students: Please visit the Student IT Hub in the City Campus. They will print your new card free of charge
• For all clinical programme/FMHS students: Contact the staff at Philson Hub at Grafton Campus. They will arrange a free replacement card for you. 

If you are unable to visit a Student Hub mentioned about, reach out to the Campus Card Office directly by emailing campuscardsupport@auckland.ac.nz. Alternatively, you can log an IT Service Request to the Campus Card team

All lost cards must be called through to the Security Control Room on 0800 373 7550 or ext 85000 immediately.

If you want, you can also report your card lost via Campus Card self-service. If you find your lost card before getting a new one, you are able to reactivate the card via the same Self-Service link.

• If Security deactivates your access, you will need to contact your student faculty centre to activate access on your new card.
• If you don’t inform Security of your lost card, access will automatically transfer to your new card – you will receive an email informing you when this has happened.

For more information on card access and security go here.

If you have any issues with your Campus Card, contact us through the details below or visit one of our Campus Card Centres:

• Email: campuscardsupport@auckland.ac.nz
• Phone: 0800 61 62 63

If you need to request a print credit or refund please click here.

You manage your card via the Campus Card Self-Service Portal. You can use self-service to top up your print balance, report your lost card and more. Find out more here.