University WiFi

WiFi is available across all campuses, University buildings and University accommodation.

Image of technology devices with lines between them

University students, staff and authorised guests can access our unlimited wireless internet connection across their devices and all University locations. There are three main WiFi options available.

  • UoA-WiFi is for all University of Auckland students and staff. 
  • UoA-Guest-WiFi is for authorised visitors to the University.  
  • EDUROAM is for tertiary students who do not study with the University of Auckland, but whose home institution is an Eduroam Federation member. 

Connecting to UoA-WiFi and UoA-Guest-WiFi

To connect to the UOA-WiFi on your Mac device, follow these steps:

  1. Click the WiFi icon and select 'UoA-WiFi' as the network.
  2. Use your University username and password to log in and then click 'OK'.
  3. You may be asked to 'trust' the University certificate. Click 'trust'.
  4. You should now be connected to the UoA-WiFi

To connect to the UOA-WiFi on your Android device, follow these steps:

  1. Click the WiFi icon and select 'UoA-WiFi' as the network.
  2. Use your University username and password to log in.
  3. You may be asked to validate the security certificate. Click 'do not validate'.
  4. You should now be connected to the UoA-WiFi.

Connecting to EDUROAM

Students and staff from Eduroam Federation institutions can access the Eduroam wireless network while visiting other participating campuses around New Zealand and the world. This means that if you travel to another institution as part of your studies or work, you can access their WiFi network using your University of Auckland login details. 

To connect to Eduroam WiFi on your Mac device, follow these steps:

  1. Click the WiFi icon and select 'Eduroam' as the network
  2. Use your University username and password to log in, then click 'OK'
  3. You may be asked to 'trust' the University certificate. Click 'trust'
  4. You should now be connected to Eduroam WiFi.

To connect to Eduroam WiFi on your Android device, follow these steps:

  1. Click the WiFi icon and select 'Eduroam' as the network
  2. Use your University username and password to log in
  3. You may be asked to validate the security certificate. Click 'do not validate'
  4. You should now be connected to Eduroam WiFi

If UoA students experience any issues connecting to Eduroam at another university, they can reach out to the Student IT Hub.

If students from another participating university have trouble connecting to Eduroam on our campus, they should contact their own university's IT support.

Troubleshooting

If you encounter issues with your connection to the University WiFi network, you can try the below quick tips to restore access. Once you have completed one step, try reconnecting and if you are still unable to connect, proceed to the next step.

  1. 'Forget' the UoA-WiFi network on your device, and then reconnect using the above steps.
  2. If the issue is only affecting one internet browser, try clearing all cookies and the cache from the browser you are using.
  3. Delete any unused WiFi networks stored on your device.
  4. Reset your password and try logging in again.
  5. Check that the IP settings on your device are set to 'automatic'.
  6. Check that the DNS settings on your device are set to 'automatic'.

If you need any assistance connecting to the University WiFi network, please visit the friendly team at the Student IT Hub or contact us using the Ask us form. 

Helpful links