Te Papa Manaaki | Campus Care
A safe, confidential and free service that supports the health, wellbeing and safety of everyone at University.
This is not a crisis service. If the person is in immediate danger please ring
Emergency Services on 111 or Campus Security on 0800 3737 550.
Need help or know another student who does?
- Mental health concerns and support planning
- Family violence and other safety issues
- Anxiety and distress issues impacting study
- Financial concerns and stress
- Stress related to caring responsibilities
- Bullying, harassment & discrimination
- Sexual harm, including sexual harassment and assault
- For those facing an exceptional circumstance outside of their control, one of the team can work out a support plan with you looking at academic and other needs.
Did you know?
Student can be referred by others or reach out directly to seek advice or personal support.
About the team and our services
Our team work with students to better understand their concerns and needs, streamlining interactions with campus services, and developing a wellbeing plan that works in the best interests of each individual. Students are assigned a case manager, who remains in contact if needed, guiding students through internal and external services that can support their needs.
We are available Monday-Friday 8.30am-4.30pm.
You can also contact Youthline or 1737, which are external services available 24/7.
Walk in service:
If you need to speak to the team promptly, we hold some spaces for walk in appointments. We will ensure that a clinician is able to speak to you or book you in for the next day.
Criteria for walk in appointments includes:
- Deteriorating mental health
- Concern about the possibility of suicide, harm to self or someone else.
- Recent sexual or physical assault.
You will be triaged by a clinician, supported and referred to internal and/or external services.
Location: Reception Desk, Building 315-151, Level 1, Kate Edger Information Commons
Opening hours: Monday-Friday 8.30am-4pm.
Immediate risk: for an emergency that is happening right now please call Emergency Services on 111, or, to discuss your own or someone else's safety or acute mental health crisis, phone the Mental Health Crisis Team 24/7 on 0800 800 717.
International student support
The team provide advice and support for all current international undergraduate, postgraduate and doctoral students.
Report concerning behaviour
We encourage everyone at the University to reach out whenever they see concerning behaviour. Identifying this behaviour early on minimises the risk to those affected and provides greater opportunities to support and help people in need.